Platinum Service Package

The Online PLATINUM includes all of the services in the GOLD Service

Package plus the following addition/upgrades:

 

·         A total of __15__ Drop visits for general questions and answers and quick fixes  (to include phone or remote connections). Additional drop visits otherwise specified in this agreement are available at additional charge.

·         3 Emergency Calls (24hrs 7 days a week).

·         20% off all Hardware/Software purchased from Geeks of Houston.

 

Geeks of Houston will maintain all computer systems.  Geeks of Houston will keep accurate time records for Client’s periodic review. Geeks of Houston can provide other services at an additional charge.

 

Gold Service Package

The GOLD includes all of the services in the BRONZE Service

Package plus the following addition/upgrades:

 

·         Server/s & WorkStation Maintained on  a schedule selected by Client.

·          A total of __5__ Drop visits for general questions and answers (not to include phone or remote connections). Additional drop visits otherwise specified in this agreement are available at additional charge.

·         1 Emergency Calls (24hrs 7 days a week).

·         15% off all Hardware/Software purchased from Geeks of Houston.

 

Limited to a total of forty (40) hours of effort for all of the services specified in this agreement. Note that the forty (40) hours limitation is in the aggregate, not for each type of effort. Geeks of Houston will keep accurate time records for Client’s periodic review. Geeks of Houston can provide other services at an additional charge.

Bronze Service Package

The BRONZE Service Package includes the following:

 

·         Consultations with Client by phone or e-mail (subject to limitations 10 min or less is FREE – more than 10 min to technicians discretion).

·         Minor updates to the server and or workstations created or modified under this agreement commencing upon the contract completion hours hereinafter set forth. Minor updates are those that do not involve changes to the general computers format or the underlying computer code. Minor updates do not include new hardware or software not created or modified by Geeks of Houston and/or changes to the server/s and/or workstation/s  that have been modified by the Client or his/her/its agent subsequent to execution of this agreement.  Geeks of Houston can provide other updates/maintenance at an additional charge.

·         Geeks of Houston can provide search engine optimization services at an additional charge.

·         The BRONZE Service Package is limited to a total of TEN (10) hours of effort for all of the services specified in this agreement. Note that the TEN (10) hours limitation is in the aggregate, not for each type of effort. Geeks of Houston will keep accurate time records for Client’s periodic review.

 

Geeks of Houston can provide other services at an additional charge.